We hope you and your family are well and in good health!
Please do not hesitate to call us for any assistance at +91 11 47661200 or send us an email at firstname.lastname@example.org.
OUR GUEST’S HEALTH AND SAFETY IS OUR TOP PRIORITY
At The Grand New Delhi, we are celebrating 20 years by caring for each other, taking responsible actions to stop the spread of COVID-19 and protecting our people who choose to stay or live with us. We are continuing to offer a comforting and enjoyable experience to our guests and a safe workplace for our employees at the hotel.
SAFETY AND HYGIENE PROTOCOLS
We are implementing full-scale enhancements to our already stringent health and safety protocols with the launch of “The Grand Care”. It authenticates our new health and safety program, and provide real-time guidance on the evolving COVID-19 situation.
|Contactless check-in and dining experience to welcome our guests while adhering to social-distancing guidelines.||Masks, hairnets, and gloves are being worn by all team members at all times and changed frequently.|
|Temperature checks of guests and non-guests are taken at the entrance of the hotel.||Hand sanitizers are in place in all guest rooms and in all public areas which include the entrances, lobbies, corridors, etc.|
|Guests are requested to fill the self-declaration form which covers COVID-19 symptoms. Any guest who indicates these symptoms is requested to undergo a medical examination prior to check-in.||All touchpoints in public areas like door handles, railings, taps, elevator buttons, etc. are sanitized continuously.|
|Detailed SOPs are in place in case of a positive COVID-19 case where a guest or an employee needs to be quarantined.|
Doctors are on standby for anyone detected with a positive sign of COVID-19. All supplies and materials are sanitized before being admitted into the hotel premises.
Staff in the kitchens, in-room dining, restaurants, and banquet halls are sanitizing their hands every time they serve food or touch food-related items.
|Washroom cleaning, sanitization, and disinfection is being done with utmost care.|
|Detailed and updated cleaning checklists are being followed and monitored closely.||Cars are sanitized after each use and before entering the hotel.|
|Luggage to be sanitized properly with ULV spraying disinfectant- Virex II / Johnson Diversey.||For the safety of our guests and employees, rooms will be quarantined for 72 hours after check out for self-disinfection and then sanitized and allocated.|
Virex II / Johnson Diversey chemical is being used to disinfect the hotel entrances, employee entrances, as well as various public areas.
|Restaurants have been reconfigured to ensure 6 feet distances are maintained between guests.|
We are following all the health, safety, and hygiene protocols with stringent measures that ensure a safe environment, while you continue to enjoy our impeccable and immaculate service.
Our services are contactless but our hospitality is heartfelt. The services are carefully curated and thoughtfully executed.” Thank you so much for your understanding and we look forward to welcoming you again soon.