Financial

1. To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
2. To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel as per Grand Policies & Procedures.
3. To have a good understanding of contribution margins for each product and work with respective heads of departments to maximize Operating results.
4. To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Marketing.
5. To submit monthly entertainment schedule to the Director of Sales & Marketing for approval

Operational

1. To provide a courteous, professional, efficient and flexible service at all times, following The Grand New Delhi’s Standards of Performance.
2. To perform all duties and tasks in the assigned Place of Work as per Master Task List. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
3. To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
4. To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
5. To be fully conversant with all services and facilities offered by the hotel.
6. To perform opening and closing procedures established for the Place of Work as assigned.
7. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
8. To monitor operating supplies and reduce spoilage and wastage.
9. To handle guest enquiries in a courteous and efficient manner and report guest feedback or problems to supervisors if no immediate solution can be found and assure follow up with guests.
10. To assist in credit collection.
11. To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
12. To systematically and efficiently call on prioritized accounts in your assigned industries and report findings and opportunities to the Director of Sales & Marketing.
13. To define and target key accounts in your assigned industries, utilizing the Fidelio database and develop appropriate and effective sales solicitation strategy.
14. To review guestroom and function rooms blocked on a regular basis to ensure that all business on the books is “live” and traced, tracked for confirmation.
15. To continuously add and update the perpetual database of local group, catering and conference leads and ensure implementation of an efficient and targeted acquisition program.
16. To entertain potential and current customers based on business priorities.
17. To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. 80% of own time to be dedicated to direct acquisition activities individually.
18. To review Sales & Marketing files to ensure correct booking procedures, including rooms and meeting program history, contractual agreements, room block analysis, etc.
19. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
20. To ensure that all sales contracts follow the established Hotel Policies & Procedures and are based on a sound commercial judgment.
21. To project a warm, professional and welcome image.
22. To be demanding and critical when it comes to departmental standards.
23. To continuously update their knowledge about the hotel operations/ service designs.
24. To conduct market surveys and other related research work

Administration

1. To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
2. To ensure that up to date Fidelio records of all corporate and group accounts.
3. To attend weekly Sales & Marketing Meeting.
4. To attend the Daily Sales Briefing conducted by the Director of Sales & Marketing.
5. To ensure that all meetings are well planned, efficient and result oriented.
6. To keep and to safeguard all contracts and financial documents.

General

1. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
2. To report for duty punctually wearing the correct uniform and name badge at all times.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To maintain a good rapport and working relationship with staff in the department, colleagues and all other departments.
5. To attend and contribute to all staff meetings, Departmental and Hotel training scheduled and other related activities.
6. To fully support the Departmental Training Function in the Department assigned.
7. To undertake any reasonable tasks and secondary duties as assigned by Director of Sales & Marketing.
8. To respond to any changes in Sales & Marketing function as dictated by the market and the hotel.
9. To project at all times a positive and motivated attitude and exercise self control.
10. To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
11. To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to superiors if no immediate solution can be found and assure follow up with guests.
12. To provide a courteous and professional service at all times.
13. To attend all meetings as required by Executive Management.
14. To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
15. The list of duties mentioned above or in the Master Task List are illustrative, and not exhaustive.

Occasional Duties

1. To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
2. To assume the function and responsibilities of the Sales & Marketing Duty Manager in accordance with the Sales & Marketing Duty Roster.
3. To carry out any other reasonable duties and responsibilities as assigned.

General Purpose of Job:

To assist the Director of Sales & Marketing with the development of sales and marketing mission, vision and goals particularly in the areas of local/domestic and the overseas market for corporate travelers. To oversee, supervise and provide professional guidance and training for the all of the Sales & Marketing personnel in your section.
To assist the Director of Sales & Marketing in the implementation of all Sales & Marketing related Policies & Procedures and adhere to Company and Hotel Policies & Procedures.
To assist the Director of Sales & Marketing in developing, implementing, maximizing, monitoring and evaluating objectives, strategies and activities of the Sales & Marketing, so as to secure new and repeat business for the hotel, thereby achieving and exceeding forecasted revenue figures in both Rooms and Food & Beverage.
To meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in Rooms, Food & Beverage and Other Operating Departments.
To ensure that an effective and efficient day to day acquisition program, including administration, reporting system and transfer of skills in all related areas are implemented.

Financial

1. To prepare in conjunction with the Director of Sales & Marketing an annual operating budget which will form a part of the business plan of the hotel.
2. To ensure that the departmental operation budget is strictly adhered to and that all costs are strictly controlled.
3. To submit a weekly entertainment schedule for the entire Sales & Marketing department to the Director of Sales & Marketing for approval.
4. To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
5. To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel as per Grand Policies and Procedures.
6. To have a good understanding of contribution margins for each product and work with respective heads of departments to maximize operating results.
7. To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Marketing.

Operational

1. To provide a courteous, professional, efficient and flexible service at all times, following The Grand New Delhi’s Standards of Performance.
2. To perform all duties and tasks in the assigned Place of Work.
3. To be entirely flexible and adapt to rotate within the different sub departments of the Sales & Marketing Division or any other Department of the hotel as assigned.
4. To perform all duties and tasks when rotated or assigned to another Department as per Task List for that Department.
5. To be fully conversant with all services and facilities offered by the hotel.
6. To perform opening and closing procedures established for the Place of Work as assigned.
7. To handle guest enquiries in a courteous and efficient manner and report guest feedback or problems if no immediate solution can be found and assure follow up with guests.
8. To exercise speedy same day responses to all enquiries.
9. To assist in credit collection whenever required.
10. To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
11. To systematically and efficiently call on prioritized accounts in your assigned industries and report findings and opportunities to the Director of Sales & Marketing.
12. To define and target key accounts in your assigned industries, utilizing the Fidelio database and develop appropriate and effective sales solicitation strategy.
13. To review guestroom and function rooms blocked on a regular basis to ensure that all business on the books is “live” and traced, tracked for confirmation.
14. To continuously add and update the perpetual database of local group, catering and conference leads and ensure implementation of an efficient and targeted acquisition program.
15. To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. 80% of own time to be dedicated to direct acquisition activities individually.
16. To review Sales & Marketing files regularly to ensure correct booking procedures, including rooms and meeting program history, contractual agreements, room block analysis, etc.
17. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
18. To ensure that all sales contracts follow the established Hotel policies & Procedures and are based on a sound commercial judgement.
19. To project a warm, professional and welcome image.
20. To be demanding and critical when it comes to departmental standards.
21. To continuously update your knowledge about the hotel operations and service designs.
22. To conduct market surveys and other related research work.
23. To ensure that all sales activity is managed effectively.
24. To assist the Director of Sales & Marketing and Director of Marketing in writing and updating the Departmental Operations Manual.
25. To assist the Director of Sales & marketing in carrying out the operations and personnel management of the Sales & Marketing Department.
26. To perform the tasks and duties assigned by the Director of Sales & Marketing and Director of Marketing.
27. To conduct the weekly Sales Meeting and briefings as required in the absence of the Director of Sales & Marketing.
28. To entertain and ensure that the Sales & Marketing team entertains potential and current customers based on business priorities on a regular basis.
29. To maintain a perpetual analysis of key accounts in the Indian market. To have a thorough knowledge of competitive sales solicitation, business strategies in New Delhi markets and of competitive cities, destinations outside of India for specific business segment.
30. To represent the hotel by attending major travel, trade and corporate functions to network and promote the hotel.

Recruitment and Selection

1. To assist with recruitment, interviewing of staff for the Sales & Marketing Department and your section.
2. To recruit staff who have superior qualifications and high potential to contribute to the overall organisation of the hotel.
3. To constantly be aware of the job market situation in the Sales & Marketing and sales field in the local hotel industry and related industries with an eye to keeping our employment offers in line with the market.
4. To monitor the performance of the staff in the Sales & Marketing department and provide a professional evaluation as required.

Administration

1. To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.
2. To ensure that up to date Fidelio records of all corporate and group accounts are maintained at all times.
3. To attend the weekly Sales & Marketing Meeting and the monthly Sales & Marketing Meeting.
4. To attend the Daily Sales Briefing conducted by the Director of Sales & Marketing and his absence to chair the meeting.
5. To ensure that all meetings are well planned, efficient and result oriented.
6. To keep and to safeguard all contracts and financial documents.

Employee Handling

1. To be a leader and create a strong professional relationship among the members of the Sales & Marketing team.
2. To ensure that all employees report for duty punctually wearing the correct uniform and name badge.
3. To assist in the building of an effective team of employees by taking an active interest in their welfare, safety, development and work.
4. To ensure that employees provide courteous and professional service at all times to clients and other hotel employees.
5. To supervise the staff within the department and ensure that they have a complete understanding of the standards and policies contained within the Operations Manual and adhere to them.
6. To ensure that employees are aware of the Hotel Employees’ Rules and Regulations as contained in the Employee Handbook .
7. To ensure that employees have a complete understanding of the hotel’s policy concerning Fire, Hygiene, Health and Safety.

General

1. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
2. To report for duty punctually wearing the correct uniform and name badge at all times.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To maintain a good rapport and working relationship with staff in the department, colleagues and all other departments.
5. To attend and contribute to all staff meetings, Departmental and Hotel training scheduled and other related activities.
6. To fully support the Departmental Training Function in the Department assigned.
7. To undertake any reasonable tasks and secondary duties as assigned by the Director of Sales & Marketing.
8. To respond to any changes in Sales & Marketing function as dictated by the market and the hotel.
9. To project at all times a positive and motivated attitude and exercise self control.
10. To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
11. To handle guest and employee enquiries in a courteous and efficient manner and report guest complaints or problems to superiors if no immediate solution can be found and assure follow up with guests.
12. To provide a courteous and professional service at all times.
13. To attend all meetings as required by Executive Management.
14. To ensure that the Place of Work and surrounding area is keep clean and organized at all times.
15. The list of duties mentioned above or into Master Task List is illustrative, and not exhaustive.

Occasional Duties

1. To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
2. To assume the function and responsibilities of the Sales & Marketing Duty Manager in accordance with the Sales & Marketing Duty Roster.
3. To carry out any other reasonable duties and responsibilities as assigned.