At The Grand New Delhi, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
• Personal Information: Name, contact details, payment information.
• Usage Data: IP address, browser type, device info, pages visited (via Google Analytics).
• Booking Details: Dates, preferences, and services availed.
• To process reservations and payments.
• To personalize your stay and enhance customer service.
• For marketing and promotional communication (only with consent).
• To comply with legal obligations.
• We do not sell your personal data.
• Information may be shared with third-party service providers for booking management, marketing, or analytics—under strict confidentiality.
• We may disclose data if required by law or to protect our legal rights.
• Our website uses cookies to improve user experience and gather analytics.
• You can disable cookies in your browser settings, though this may affect site functionality.
• We employ industry-standard security protocols to protect your data.
• Sensitive information like credit card details is encrypted and securely processed.
• You have the right to access, update, or request deletion of your data.
• To make such requests, contact us at: reservations@thegrandnewdelhi.com
• We reserve the right to update this policy. Any changes will be posted on this page with the revised date.
At The Grand New Delhi, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information across our website, during your stay, and through all other channels of communication.
By visiting our website (www.thegrandnewdelhi.com), staying with us, or using our services, you agree to the practices described in this policy.
This policy applies to:
• Visitors and users of our website
• Guests at The Grand New Delhi
• Individuals who contact us via phone, email, social media, or in person
• Third-party service providers working with us
We collect personal and non-personal information that helps us provide you with a better hospitality experience. This includes:
• Personal Information: Name, email address, phone number, mailing address, nationality, passport details, payment information, preferences, and stay history.
• Technical Information: IP address, browser type, device data, and usage patterns through cookies and analytics.
• Sensitive Information: Health-related information or special requests shared voluntarily for enhanced service.
We use the information we collect for the following purposes:
• To process reservations and provide hospitality services
• To personalize your stay and cater to preferences
• For marketing communications, promotions, and loyalty programs (with your consent)
• To improve our website and services
• To comply with legal obligations or respond to lawful requests by public authorities
• For security and fraud prevention
We do not sell or rent your personal data. We may share your information with:
• Trusted third-party service providers who assist in our operations (e.g., IT support, marketing, payment gateways)
• Government and regulatory bodies when required by law
• Successors in case of a business transfer or merger
All third-party vendors are bound by confidentiality and data protection agreements.
As part of our global hospitality service, your data may be transferred to, and processed in, countries outside your home jurisdiction. We ensure such transfers are legally compliant and secure.
You may choose to:
• Access, update, or delete your personal information
• Withdraw consent for marketing communications
• Object to processing for specific purposes
We implement industry-standard measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Access to your data is restricted to trained personnel and verified third parties.
Our website uses cookies to enhance user experience and gather analytics. You can manage your cookie preferences through your browser settings. Disabling cookies may affect site functionality.
Your information is retained for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Upon request, we can delete or anonymize your data, subject to legal or operational requirements.
We do not knowingly collect personal information from children under 16 without verifiable parental consent.
We may update this Privacy Policy periodically to reflect changes in legal or operational practices. The latest version will always be available on our website.
